WhichOne

Help and Support

Questions about WhichOne? Check our FAQ or contact us directly.

Frequently Asked Questions (FAQ)

How do I sign up for WhichOne?

Download the app from the iOS App Store or Google Play (coming soon). Open the app and choose one of these methods:

  • Email with a one-time code
  • Phone number with SMS
  • Sign in with Apple
  • Sign in with Google

Enter the verification code you receive, create your profile (name, nickname, photo) and accept the Terms of Service.

What is the minimum age to use WhichOne?

WhichOne is only available to users aged 18 or older. During registration, you confirm your date of birth. If we discover you are using the app while misrepresenting your age, your account will be deleted immediately.

How do I upload photos and videos to polls?

Tap the "+" button to create a new poll. Choose "A/B Poll" or "Tournament". Select photos/videos from your gallery or take a new photo. Add an optional description, then publish. Media are uploaded to secure servers and kept for as long as the poll is active.

How can I report offensive content?

Tap the "..." (menu) button on a post, comment or profile. Select "Report". Choose the reason for the report (nudity, violence, hate, spam, child abuse, other) and add a description. Reports are anonymous and reviewed by our team within 24 hours.

How do I block a user?

Open the user's profile. Tap the "..." button and select "Block @[username]". When you block someone, your content and profiles stop appearing to each other in the feed, search and suggestions, any follow requests between you are removed, and you no longer receive notifications about each other. You can unblock at any time from Settings → Privacy → Blocked users or from the user's profile.

How do I change my username or profile photo?

Open your profile (icon at the bottom right). Tap the edit icon. Change your name, nickname, bio and profile photo. Tap "Save" to confirm. Changes take effect immediately.

What is the "push token"?

It is a unique identifier for your device used to send you push notifications (messages, comments, follows). If you disable notifications in your iOS/Android settings, the token is not used.

Where is my data stored?

Your data (profile, polls, messages) is stored on Amazon Web Services (AWS) servers in the Frankfurt data center (eu-central-1), in compliance with the GDPR. Photos and videos are stored on S3 and protected with encryption. For details, see the Privacy Policy.

When will the app launch on the App Store and Google Play?

WhichOne 1.0 will be available soon on the iOS App Store and Google Play.

Reporting Bugs and Technical Issues

If you have encountered an error or unexpected behavior in the app, contact us at support@whichone.social including:

Contact

Support Email

support@whichone.social

We will respond within 48 business hours.

Abuse or Security Reports

Email: support@whichone.social — report immediately

Data Access Requests (GDPR)

Email: support@whichone.social

Include a copy of an identity document. We will respond within 30 days.

Legal Contact

Service owner: Pierantonio Petralia — support@whichone.social (for details on data processing, see the Privacy Policy)